Support
Need help with Manhole Notebook? We're here to assist you.
Frequently Asked Questions
How do I add a card to my collection?
Find the card in the app, tap on it to open the detail view, then tap the "Collect" button. You can also use the camera scanner to quickly add cards by scanning them.
How do I find cards near me?
Go to the Map tab and allow location access. The app will show distribution points near your current location. You can also search for specific cities or prefectures.
Can I use the app offline?
Yes! Card data is cached on your device. You can browse your collection and view card details offline. Some features like syncing and social features require an internet connection.
How do I restore my purchases?
Go to Settings > Restore Purchases. This will restore your Lifetime Pro purchase if you've previously bought it on another device using the same Apple ID.
How do I delete my account?
Go to Settings > Account > Delete Account. This will permanently delete your account and all associated data within 30 days.
How do I export my collection?
Go to Settings > Export Data. You can export your collection as a JSON file. This is a Pro feature.
A card is missing or has incorrect information
Please email us at gabriel@barandiaran.co with the card details and we'll update it as soon as possible.
How do I add friends?
Go to the Friends tab and search for your friend's username. Send them a friend request, and once they accept, you'll be able to see each other's collection progress and posts.
Response Time
We typically respond to support requests within 24-48 hours. Thank you for your patience!